B.A.G.U.B.A. Award

Brutally Aggressive Gal Uninhibited By Adversity

From www.DenverPost.com 21 July 1997

An award whould go to a United Airline gate agent in Denver for being smart, funny, persistent, and calm when confronted by a passenger who didn't think his stuff stank. Duri9ng the final days of Denver's Stapleton Airport, a crowded United flight was canceled. A single agant was re-booking a long line on inconvenienced travelers. Suddenly, an angry passenger pushed his way to the front of the line, making the others even more aggitated. He slapped his ticket down on the counter and said loudly, "I HAVE to be on THIS flight, and I DEMAND to be put in First Class!"

The agent calmly replied, "I'm sorry, Sir. I'll be more than happy to help you, but I've got to help these folks first. I'm sure we'll be able to work something out."

The passenger, unimpressed, obviously now trying to bring attention to himself, yelled, "Do you have any idea who I am?"

Without hesitating, the gate agent smiled and spoke into her public address microphone, "May I have your attention, please? We seem to have a passenger here who does not know who he is. If anyone can help him, please come to the front of the line."

With this, the line broke out in laughter, the man glared at the United agent and swore, "F*#@ YOU!"

Without wincing, the agent smiled and said, "I'm sorry, Sir, buy you'll have to stand in line for that, too."

The man then retreated to a howl of laughter. Although the flight was canceled, the remaining passengers were no longer mad at United.

Return To Dim-Wit Page